First, make sure you are operating on the latest version of the software.
Second, this error means that the router was not able to make a valid connection to this instance. You may want to inspect the design to see if something looks odd with that instance, such as being placed in a weird location or being placed with too high cell density, etc.
If nothing sticks out, you may want to file an issue on the OpenROAD GitHub repo with a reproducible test case.