Hello @Tim Edwards @Mathieu Drapeau, we are trying to get the files from our failed tapeout job from the Efabless website by clicking on that option but without success, the email is not arriving, how can we check the details of our errors?

@Mathieu Drapeau, @jeffdi --- Can somebody help Jorge?

@Jorge Marin can you verify your spam folder? The emails seem to be sent already

@Mathieu Drapeau no emails in my spam folder...

[INFO]    2023-10-19T171915.530Z    ce43960b-76a2-444f-844e-6236ffe11cd5    Sending Data Request Email to Jorge Marin | jorge.marin.ndez@gmail.com

Yes, that's my email, I received the files before but not anymore...

@Jorge Marin we cannot see any logs that initiate a download process. Can you try again and verify if you get a successful flash message on the web page please

I just did it once again:

@Jorge Marin The last image you submitted is a request to get the output for job

0679e04d

which is your last successful precheck run. Seems you haven't made any request on a tapeout job like you want. Click again on the appropriate job to get the output and verify that the jobID is the one representing your tapeout job.

@Mathieu Drapeau we don't get the files for the precheck neithet

@Jorge Marin It appears you marked efabless.com as spam in your inbox, reason you are not receiving email anymore from us. At some point your did "unsubscribe" from our communications.

This is very strange, I received the latest ad email from efabless 6 days ago, and the issue started before this. But thanks for your help, please let me know when i can try again

@Jorge Marin you can try now

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@Jorge Marin let me know when you receive the email

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Welcome

dear @Mathieu Drapeau, we are facing once more the issue of not receiving the job data for tapeout, I submitted this one hour ago and still didn't get anything:

Hello @Jorge Marin, I am not really sure what is happening since we don't have any other similar behavior with other emails currently. But, it appears that you did "unsubscribe" again on Oct 23 at 10:25 just after receiving our previous email. You can see on the provided screenshot. • Is there someone else using your email account who is clicking on the unsubscribe link? • Do you have a plugin which block unsolicited email? Please note that users unsubscribing from our email domain is affecting our reputation on the email service we are using. We might not be capable of removing you from the denylist in the future.

Hello @Mathieu Drapeau, I am - naturally - not unsubscribing on purpose, no one else is using my account and I don't have any plugins. I will try to change my email account to see if the issue stops.

@Jorge Marin possibly in the past you did unsubscribe from our company announcements newsletters. If not, I will need to investigate further. Changing your email might not work if you are authenticating with social network since we pull the email used by the network.

Ok... Any other advice? Its strange, I don't remember unsubscribing in the pasta, actually I get all the advertisement email from efabless, except for the critical ones...

Just proceed with several downloads and keep us updated for now

Just an example:

@Jorge Marin if there is an issue, it is between mail servers communicating together. I will see if you get unsubscribe again and will notify the service provider

Is there any other way to access the log files?

@Jorge Marin for now, unfortunately not

hello @Mathieu Drapeau, I'm facing the issue once more and now I really need to get the files because I'm getting an error which nobody understands... is it possible that I'm blocked once more with the "unsuscribe" issue?

@Jorge Marin I removed you from denylist, I will contact support on our 3rd party app to know what is happening

Thank you, my apologies to keep bothering with this

@Jorge Marin np, I am now bugging our mail service cause I do understand this is really annoying