Did somebody already manage to set a non-US-based ...
# shuttler
Ruediger Ehlers
03/15/2022, 8:28 PMDid somebody already manage to set a non-US-based shipping address on efabless.com as needed for finalizing the request for inclusion in the Open MPW-5 Shuttle? For me, the shipping address is automatically updated with a "State / Province" entry, which then subsequently fails with the error "Unable to validate address through our shipping provider. Code: STATEORPROVINCECODE.TOO.LONG" - I guess, the form expects two-letter US state codes. Everything that is two letters or less is automatically updated to the full (correct) name of my state, which is too long for address validation.
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Matt Venn
03/15/2022, 8:55 PMI have set my address to Spain and didn't have a problem
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Matt Venn
03/15/2022, 8:55 PMcould be a new bug
Matt Venn
03/15/2022, 8:57 PM@User is this in your field of expertise?
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omla
03/15/2022, 9:00 PMno, but I will forward it to the right people cc: @User
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Matt Venn
03/15/2022, 9:08 PMthanks
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Matt Long
03/15/2022, 10:10 PM@User Can you please send me the full address and I will see if I can debug?
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Ruediger Ehlers
03/15/2022, 10:23 PM@User I just send you a direct message with the address. Thanks for looking into this!
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Matt Long
03/16/2022, 3:12 PM@User Hi Ruediger, thank you for identifying this bug. The fix has been deployed to production. Please try the address form again. I apologize for any inconvenience. (cc @User @User @User)
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Ruediger Ehlers
03/16/2022, 7:22 PM@User Thanks a lot! I'm happy to confirm that it's working now.
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Matt Venn
03/18/2022, 2:28 PM@User I got a similar error just now
Matt Venn
03/18/2022, 2:28 PMimage.png
Matt Venn
03/18/2022, 2:28 PMbut also an ok message
Matt Venn
03/18/2022, 2:29 PMproject 353
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Matt Long
03/18/2022, 2:30 PMby “ok message” are you referring to the “shipping location has been updated” message?
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Matt Venn
03/18/2022, 2:30 PMyes
Matt Venn
03/18/2022, 2:30 PMbut then on the main page it still says not validate
Matt Venn
03/18/2022, 2:30 PMimage.png
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Matt Long
03/18/2022, 2:31 PMthe “shipping location has been updated” message just means you’ve successfully updated. that behavior is expected
Matt Long
03/18/2022, 2:34 PMand the “standardized address not found” message *usually means the street address was incorrect. For example, if 1234 main street doesn’t exist
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Matt Venn
03/18/2022, 2:40 PMcan I ignore it then?
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Matt Long
03/18/2022, 2:45 PMTemporarily, yes. But if the address is not validated, then the user cannot move to the next milestone of the shuttle request (i.e. they cannot confirm ‘submission’, ‘tapeout’, ‘fabrication’, etc). Entering a valid shipping address is basically a prerequisite to get on the shuttle, and this is something that Jeff emphasized recently.
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Matt Venn
03/18/2022, 2:47 PMcan you provide a work around?
Matt Venn
03/18/2022, 2:47 PMobviously my address is valid where I live
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Matt Long
03/18/2022, 2:49 PMI cannot make the call on a work-around. That’s up to @User. If you want me to debug what is wrong with the FedEx api for a particular address, please DM me the address, and I will try and look into it.
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